Privacy Policy

1. Introduction

Welcome to betin's Privacy Policy. betin is committed to protecting the personal information of all players who use our platform. This Privacy Policy applies to all services offered by betin, including our website, mobile interface, and related features available to players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

By accessing or using the betin platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

2. Information We Collect

To provide you with a safe, secure and personalised gaming experience, betin collects the following categories of personal information:

• Identity information: full name, date of birth, national ID or passport number (for account verification purposes)
• Contact information: email address, mobile phone number (used for account communications and payment processing via bKash, Nagad, Rocket, Upay)
• Financial information: deposit and withdrawal transaction history, payment method details (we do not store full card numbers)
• Technical information: IP address, browser type, device type, operating system, and access timestamps collected automatically when you use the platform
• Usage information: games played, betting history, session duration, and interaction patterns used to improve your experience and comply with responsible gaming obligations
• Communications data: records of customer support interactions, emails, chat transcripts, and feedback forms submitted to betin

3. How We Use Your Information

betin uses the personal information collected for the following lawful and transparent purposes:

• Account creation and management: to register, verify, and maintain your betin player account securely
• Payment processing: to facilitate deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard in Bangladeshi Taka (৳)
• Regulatory compliance: to meet age verification requirements (players must be 21 years or older), anti-money laundering checks, and any applicable legal obligations
• Service improvement and personalisation: to analyse gameplay patterns, tailor promotional offers, and continuously improve the betin platform experience for Bangladeshi players

4. Data Sharing and Disclosure

betin does not sell or rent your personal data to third parties under any circumstances. We may share your information only in the following limited and strictly controlled situations:

Trusted third-party service providers who assist in operating the betin platform (such as payment processors, KYC verification partners, and game providers including Pragmatic Play, Evolution Gaming, and Spribe) are bound by strict confidentiality agreements and may only use your data for the specific purpose for which it was shared.

5. Data Security

betin employs a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your browser or mobile device and our servers
• Secure, access-controlled server environments with regular third-party penetration testing and security audits
• Strict internal access controls — only authorised personnel with a legitimate need to process your data may do so
• Automatic session timeouts and two-factor authentication options to protect your betin account from unauthorised access

6. Cookies and Tracking Technologies

betin uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse usage patterns. Cookies are small text files stored on your device by your browser. The types of cookies we use include: essential cookies (required for the platform to function), functional cookies (which remember your language and display preferences), and analytical cookies (which help us understand how players use betin so we can improve the service).

You have the ability to control and manage cookies through your browser settings. Please be aware that disabling certain types of cookies may affect the functionality of the betin platform and limit some features available to you.

7. Your Rights and Choices

betin respects your rights over your personal data. Depending on applicable law, you may have the following rights:

• Right of access: you may request a copy of all personal data betin holds about you
• Right of rectification: if any data we hold about you is inaccurate or incomplete, you have the right to request that we correct it
• Right of erasure: in certain circumstances, you may request that betin delete your personal data, subject to our legal and regulatory retention obligations
• Right to withdraw consent: where our processing is based on your consent, you may withdraw that consent at any time by contacting our support team

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe in accordance with our obligations.

8. Data Retention

betin retains your personal data for as long as your account remains active or as required by applicable legal, regulatory, financial, and compliance obligations. Account data is typically retained for a minimum of five (5) years following account closure to meet anti-money laundering and financial record-keeping requirements.

Once the applicable retention period has expired and there are no further legal grounds for retaining your data, betin will securely delete or anonymise your personal information so that it can no longer be linked back to you.

9. Children and Age Verification

The betin platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from persons under 21 years of age. Our registration process includes mandatory age verification steps to ensure compliance with this requirement. Specifically:

• All players must confirm they are 21 years or older during the registration process
• betin reserves the right to request identity documents verifying age at any time during a player's account lifecycle
• If betin discovers that a player is under 21 years of age, the account will be suspended immediately and any funds returned in accordance with applicable regulations

10. Changes to This Privacy Policy

betin reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes to this policy, we will notify registered players via email or a prominent notice on the betin platform.

We encourage all players to review this Privacy Policy periodically to stay informed about how betin protects your data. The date at the top of this page indicates when the policy was last updated. Continued use of the betin platform following the publication of any changes constitutes your acceptance of those changes.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by betin, please reach out to our dedicated support team. You can contact us at [email protected] — our team operates around the clock (24/7, Bangladesh Standard Time, UTC+6) and will be happy to assist you.

12. Governing Framework

This Privacy Policy is governed by applicable data protection principles. betin is committed to operating as a safe and reliable platform for players across Bangladesh. All data processing activities are carried out with a legitimate purpose, limited to what is necessary, stored only for as long as required, and protected with appropriate technical safeguards.

By using betin, you place your trust in us to handle your data responsibly. We take that trust seriously. Our entire team — from customer support agents in Dhaka to our platform engineers — is trained to handle personal data with the discretion and security it deserves.